Mauricio Villamarin, a successful CEO based in New York has shared his experience on how to handle different personalities in the workplace.
Proper Planning Makes Goal Achievement Easy
Planning starts with reviewing your company goals, setting strategies and techniques to fulfill those.
Step two is to make use of resources that are capable of fulfilling those business requirements.
Managing risks and other uncertainties are important factors also.
Mauricio Villamarin talks about a few top tips to achieve customer service excellence.
Strike a Balance
One needs to strike a balance between cost efficiency and a personalized customer service, categorize them and tailor the services accordingly.
Dealing with Complaints and Feedbacks Professionally
Train your staff to deal with complaints professionally. Treat complaints as scope for improvement.
A Functional Online Service
Invite your customers to check out your services online and have an alternative arrangement for those who don’t.
Customer Surveys Provide Good Pointers
Have surveys done to find out customer satisfaction ratio and grievances.
Below are some qualities you must develop to be a successful CEO.
Vision
A good CEO has a vision. He is clear about the purpose and has immense energy to exude the mission of organization to others.
Competence
He knows how a specific product or service is sold , takes care of the construction and delivery of the product. Good CEOs are willing to learn and adapt.
Communication Skills
A good CEO must elucidate the mission and vision of a company in a clear manner.
Knows Customer
He knows the customer and acts as his advocate. Successful CEOs are fully aware of what their customers precisely expect.
Powerful Convincing Skills
A good CEO must possess impeccable convincing qualities. He should be extremely good at convincing people (customers, managers, team members, and other employees).
Proper Planning Makes Goal Achievement Easy
Planning starts with reviewing your company goals, setting strategies and techniques to fulfill those.
Step two is to make use of resources that are capable of fulfilling those business requirements.
Managing risks and other uncertainties are important factors also.
Mauricio Villamarin talks about a few top tips to achieve customer service excellence.
Strike a Balance
One needs to strike a balance between cost efficiency and a personalized customer service, categorize them and tailor the services accordingly.
Dealing with Complaints and Feedbacks Professionally
Train your staff to deal with complaints professionally. Treat complaints as scope for improvement.
A Functional Online Service
Invite your customers to check out your services online and have an alternative arrangement for those who don’t.
Customer Surveys Provide Good Pointers
Have surveys done to find out customer satisfaction ratio and grievances.
Below are some qualities you must develop to be a successful CEO.
Vision
A good CEO has a vision. He is clear about the purpose and has immense energy to exude the mission of organization to others.
Competence
He knows how a specific product or service is sold , takes care of the construction and delivery of the product. Good CEOs are willing to learn and adapt.
Communication Skills
A good CEO must elucidate the mission and vision of a company in a clear manner.
Knows Customer
He knows the customer and acts as his advocate. Successful CEOs are fully aware of what their customers precisely expect.
Powerful Convincing Skills
A good CEO must possess impeccable convincing qualities. He should be extremely good at convincing people (customers, managers, team members, and other employees).
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